Virtual global forum shared services

About

The Global Shared Services forum will provide a unique platform for worldwide business services executives and business leaders who improves operational efficiency through leveraging technology and best practices.

The way of doing business has transformed over past years with major focus on coping up with disruptive technologies. Automation and AI are interrupting the economy and bringing a shift in the processes, way of work and end to end deployment of the services.

Meet your peers to discuss challenges and opportunities through case studies presentation, workshops and panel discussions featuring industry experts and forward-thinking leaders.

About

The Global Shared Services forum will provide a unique platform for worldwide business services executives and business leaders who improves operational efficiency through leveraging technology and best practices.

The way of doing business has transformed over past years with major focus on coping up with disruptive technologies. Automation and AI are interrupting the economy and bringing a shift in the processes, way of work and end to end deployment of the services.

Meet your peers to discuss challenges and opportunities through case studies presentation, workshops and panel discussions featuring industry experts and forward-thinking leaders.

Who Should Attend

CEO, CMO, CFO, SVP, VP, Head, Directors, Managers of:

  • Shared Services – Finance/ HR/ Operations/ Technology
  • Operational Excellence
  • Transformation and Delivery
  • Global Business Services
  • Process Improvement
  • Supplier Strategy and Performance
  • Shared Services Transition
  • Indirect Procurement
  • Administration

Not limited to the above

9AM NEW YORK TIME {EST} - 2pm UK TIME (GMT) - 3PM GERMANy TIME {CET}

DAY one - 20th may

KEYNOTE

Disruptive Innovation, Value Creation & Visionary Leadership

- Driving a culture of innovation and change within shared services
- The benefits and risks of moving to end to end process teams
- Importance of appointing GBS leadership at the right level to drive success

Disruptive Innovation, Value Creation & Visionary Leadership

Speaker: TBA
Time: 9:00 AM - EST
Duration: 30 minutes

Plenary Session

Cost Containment –Leveraging Technology to Rightsized the Workforce

- Learn how one company utilized AI technologies to stabilize operations
- Determine how to upskill your workforce

Cost Containment –Leveraging Technology to Rightsized the Workforce

Speaker: TBA
Time: 10:00 AM - EST
Duration: 30 minutes

Panel DIscussion

The Changing Face of Outsourcing: How has COVID-19 Reshaped the BPO Industry?

- How the relationship has evolved in the months following the pandemic
- How the client/vendor relationship has changed to allow for the strength, agility and flexibility needed to weather the storm
- Difficulties in knowledge transfer and training

The Changing Face of Outsourcing: How has COVID-19 Reshaped the BPO Industry?

Speaker: TBA
Time: 9:35 AM - EST
Duration: 30 minutes

Plenary Session

How to Adapt Our Talent Strategy to Keep Pace with Technology

- What management skills are needed for both a digital and physical workforce?
- How do we attract young talent who seek different benefits to previous generations and what employment terms will attract them?
- What type of training and development do we offer for this?
- What technical skillsets are we going to need to maintain and govern this technology

How to Adapt Our Talent Strategy to Keep Pace with Technology

Speaker: TBA
Time: 10:35 AM - EST
Duration: 30 minutes

DAY one - 21st may

KEYNOTE

Driving Great Customer Experience in The Age of Digital Services

- Establishing a global process and IT Platform suitable to run those complex transformations
- Scope definition and implementation timeline
- Collaboration during project execution especially in “remote mode”

Driving Great Customer Experience in The Age of Digital Services

Speaker: TBA
Time: 9:00 AM - EST
Duration: 30 minutes

Plenary Session

Process Mining Playbook for GBS Success

- Process mining is an essential tool for streamlining operations, increasing transparency, and delivering better, faster services
- How to develop and implement a process mining playbook that will enable you to succeed in today’s digital environment

Process Mining Playbook for GBS Success

Speaker: TBA
Time: 10:00 AM - EST
Duration: 30 minutes

Panel Discussion

The Role of AI in Shared Services

- RPA in the world of Shared Services
- What machine learning is, in the context of AI, and what it means for you
- How Smart Analytics gets you ‘Ready to Robot’ effectively
- Applying the latest machine learning research for the Shared Services function

The Role of AI in Shared Services

Speaker: TBA
Time: 9:35 AM - EST
Duration: 30 minutes

Plenary Session

The Future of Business Services in a Digital World

Enterprises around the world are facing intense pressure to transform their business operating models to address evolving customer behaviors, disruptive technologies, regulatory requirements and globalization. Today’s business services leaders are focused on building agile capabilities that not only support the overall enterprise, but advance its business outcomes. But where do you start, and how do you progress? Building a 21st century business services capability requires investment and commitment, with standardization and service automation serving as key contributors to cost savings and service quality and control improvement

The Future of Business Services in a Digital World

Speaker: TBA
Time: 10:35 AM - EST
Duration: 30 minutes

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