A key theme for the OPEX summit is „…how to optimize your strategy, transform your organization and leverage not only data but also people, new technologies and processes.“ Some thoughts to consider that will be explored further along with case studies …

Day 2 Group B Interactive Services/Pharma Session (2:25pm)

“OpEx/Change Methodology That Works For Your Organization”

There are several key success factors to consider in an Operational Excellence Deployment:

                • Visible commitment and communications by Senior Leadership, Site, and Functional Leadership connecting OpEx to Business Strategy
                • Anchor OpEx Champions at sites and functions versus a corferenzia  team
                • Connect Strategy to Vision, Values, Behaviors for a well defined OpEx Change Strategy
                • Embrace and communicate OpEx as overall Organizational Capability “Must Do”.
                • Right balance of skills, process & culture
                • Set high standards – ensure results are visible to all.

To link Operational Excellence and Change Management into a Business Strategy Model for excellence, consider a simple Business Model of Enterprise Excellence.

Key to any Transformation is setting the Business Strategy both “Top Down and Bottom Up”:

                               Setting Business Strategy

                                -Top Down / Bottom Up

                1. Hoshin Kanri Approach – 1 year tactical setting, 2-3 year vision, culture and strategy success
                2. Stakeholders and Business Engagement – Dashboard metrics, Key Performance Indicators (KPIs)
                3. Business Values – setting the right behaviors, Key Behavior Indicators (KBIs)
                4. Organization Design – Enabling business culture and strategy through innovation and transformation

And delivery on the Business Transformation Strategy via Vision, Culture and Empowered Teams … “Teach Teams How To Think Not What To Think”


                • Vision and Culture linked to Strategy Execution
                • High Performance Teams focused on technical and behavioral strategy
                • Robust data and process decision makers empowering teams

Look for upcoming OpEx/Change blogs around Focus/Running The Business and Empower/Solving Business Problems & Advancing Opportunities.

In addition, I’ll have a couple pre-session blogs highlighting (1) developing leaders as coaches, (2) positioning High Performance Teams by empowerment and ownership, and (3) developing a learning organization.


Leonard “Rick” Hepp will be leading interactive sessions at the upcoming Global Operational Excellence and Process Transformation Summit in Boston. Look for his future posts about Enterprise Excellence, Leadership Coaching, Team Empowerment, and creating a Learning Organization with graphical excerpts from case studies that will be referenced at the sessions. Joining this event? Connect with fellow attendees in the official LinkedIn group.

Also check our upcoming events page.

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